Retail Supervisor - Grand Ole Opry

Ryman Hospitality Properties•Nashville, TN

16h•Onsite

About The Position

As a Retail Supervisor, you'll lead the sales team to deliver exceptional service, showcase our merchandise, and help guests appreciate our musical legacy. You'll support retail management in daily operations, including guest service, sales and merchandising, and financials. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate, you'll thrive in energetic, live music environments and model teamwork, service, and integrity to foster a positive and productive workplace. You'll motivate your team to deliver exceptional service to guests through unforgettable experiences. Reports to Retail Manager.

Requirements

High school diploma or equivalent required
2+ years' retail experience
Supervisory role preferred
Effective interpersonal and verbal communication skills
Strong leadership skills with a focus on coaching, development, and clear communication of expectations
Dedication to sales and guest service excellence
Intermediate computer skills with Microsoft Office and fluency with retail POS system functionality
Able to work during peak times, including weekends and holidays, to support business needs

Responsibilities

Supervise daily retail operations. Guide team in actively merchandising. Keep the sales floor fully stocked, visually appealing, with apparel neatly folded and properly sized, following brand merchandising SOPs.
Lead engaging pre-shift meetings that establish clear expectations, including staff assignments and break schedules.
Ensure staff is executing all service programs, as directed by department leadership, including up-selling, average checks, units per transaction goals, and conversion.
Fulfill various retail roles as needed. Serve as the first point of contact for guest concerns and provide leadership with feedback on guest experiences.
Ensure order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc.
Train and develop retail employees based on business needs.
Account for daily cash register sales, appropriate cash handling, and check-in/check-out procedures.
Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor per SOPs. Inspect shipment for accuracy, damage, note issues and sign invoices. Relay inventory concerns and product suggestions to leadership.
Ensure equipment and supplies are in working order and stocked for shift. Immediately notify appropriate departments (maintenance, IT, etc.) when equipment failure occurs.
Assist with quarterly and annual physical inventory procedures and conduct periodic cycle counts.
Model company guiding principles. Communicate and uphold corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
Perform other duties as assigned.