Retail Supervisor - Full Time (Michigan City)

PUMA•Michigan City, ND

1d•Onsite

About The Position

This position is responsible for providing consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards. The Retail Supervisor is responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service. This role will assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession of high-performing, results-driven employees. Responsibilities also include payroll control and service-driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers. The supervisor will manage and communicate merchandise opportunities, achieve or exceed inventory and shrink goals, and manage physical inventory counts. Handling and processing incoming and outgoing merchandise, complying with all Policies & Procedures, operational core competencies, and key accountabilities are also required. Additionally, the role is responsible for maintaining a safe, healthy, and compliant working and shopping environment.

Requirements

1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals
Demonstrated ability to reason through complex issues
Ability to present information to large groups
Strong team player
Excellent communication skills
Ability to learn quickly
Computer skills, basic know-how about MS Office programs, and retail software
The ability to constantly walk and move about is required.
Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
Ensure the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective use of short- and long-term planning, expense control, sales and service.
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession of high performing, results driven employees.
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers.
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager.
Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts.
Responsible for handling and processing incoming and outgoing merchandise.
Comply with all Policies & Procedures, operational core competencies and key accountabilities.
Responsible for maintaining a safe, healthy and compliant working and shopping environment.