Retail Supervisor

Four Seasons•Orlando, FL

1d•Onsite

About The Position

Four Seasons Resort Orlando at Walt Disney World Resort is seeking a Retail Supervisor to lead the retail team and daily functions of its retail outlets. This role involves supporting a team of Associates and assisting the Retail Manager with daily store operations, overseeing the sales floor to ensure an enjoyable shopping experience for guests and team members. The resort prides itself on its luxury service and a culture that embraces the Golden Rule, aiming to attract passionate talent capable of providing intuitive service.

Requirements

Must possess a high level of interest in luxury customer service and the hospitality industry
Desire to gain proficient knowledge in Retail Operations within a luxury resort
Previous supervisory experience preferred
A sincere willingness to provide service to residents, guests, and peers
Good organizational skills, with the ability to work independently
Ability to function well under pressure, set priorities, and adjust to changing conditions
Strong work ethic and an elevated ability to pay attention to details
Attention to detail and accuracy
Able to learn and execute processes associated with computerized point of sale systems, visual planning, retail procurement, and inventory control
The ability to make sound business-based decisions in the absence of the Retail Manager
Must be fluent in English
Possess legal work authorization in the United States

Nice To Haves

Previous supervisory experience

Responsibilities

Leading the daily shift for both Boutiques
Positively driving revenue and productivity while owning agreed upon areas of responsibility according to leadership strengths and/or identified areas of growth
Analysis of sales reporting and hotel-provided occupancy data
Ensuring operational efficiency, including ticketing, product preparation, and replenishment
Executing retail accounting procedures such as transfer processing, inventory control, and completing RTVs
Completing daily tasks that support product, presentation, and departmental needs in regard to service and staff, under the direction of Retail Management
Supporting the sales team and helping to strengthen the skill set of the department
Completing daily reports, submitting daily sales numbers, and ensuring all paperwork is properly processed
Daily receipt scanning
Maintaining accuracy and quality control of inventory and assets
Being proficient in the Micros point of sale system to provide assistance to Sales Associates
Participating in meetings with leadership for Store Operations, Purchasing, and Retail Buying Team