Retail Supervisor - Jasper / Double Springs

America's Thrift Stores•Double Springs, AL

2d•Hybrid

About The Position

The Retail Supervisor is responsible for managing the daily operations of the front end and retail sales floor. This role involves maintaining company standards across all store areas, staying attentive to customer and donor needs, and ensuring team members deliver quick, accurate, and friendly service. Retail Supervisors actively engage in auditing, quality control, and daily activities to observe, evaluate, train, and coach team performance. To support store operations, this position requires flexibility to work a rotating schedule including mid-shifts, evenings, weekends, and holidays. Shifts are primarily evening/night shifts and weekends, though occasional daytime shifts may be required, so open availability is necessary. This position supports both the Jasper and Double Springs locations and will require regular travel between the two stores based on business needs. Retail Supervisors are expected to exemplify America’s Thrift Stores Core Values in donor experience, productivity, and customer service.

Requirements

Minimum of two years’ experience as a supervisor, team lead, or key holder in retail.
Basic mathematical skills and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule including evenings, weekends, and holidays.
Ability and willingness to travel between the Jasper and Double Springs locations as needed.

Nice To Haves

High School diploma or GED preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Provide regular observation, interaction, coaching, and recognition to team members.
Schedule team members according to the store’s labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze daily product and supply levels to anticipate inventory issues and take corrective actions to ensure sufficient inventory.
Supervise cash register operations to ensure a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer/donor questions, requests, and complaints.
Deliver a positive and memorable customer/donor experience by setting an example and coaching customer service expectations.
Ensure high standards of merchandise freshness, condition, pricing, and shop-ability.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with the setup of sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace.
Use open communication tools and convert team member input into meaningful action.
Bring complaints to the attention of the Assistant Store Manager or General Manager to resolve issues in line with company values, policies, and procedures.
Protect company assets and information by ensuring safe handling, security, and integrity.
Promote loss prevention awareness and ensure policies and procedures are followed.
Maintain a safe work environment while supporting OSHA guidelines.
In the absence of the Assistant Store Manager, oversee and administer the retail process and team in accordance with all policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities when needed.
Perform any other tasks or responsibilities assigned by management.