Retail Supervisor

Goodwill Industries of Southeastern Wisconsin, Inc.•Oak Creek, WI

20d•Onsite

About The Position

The Retail Supervisor is responsible for assisting with supervision and assisting with the store and donation center operations. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals. Drives a positive customer experience by supporting merchandising efforts and coaching engaging customer interactions. This role involves project and change management, problem-solving, technical skills related to customer service, community engagement, maximizing the value of donated goods, maintaining production and store environment standards, coordinating merchandise rotation, training and coaching employees, assisting with hiring, functioning as a service experience leader, maintaining a safe work environment, working with management on loss prevention, completing reports, communicating policies, and organizing work assignments to increase customer service and protect assets.

Requirements

Two years of supervisory experience preferred.
Ability to complete and retain forklift certification.
Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
Must have a working phone that allows for communication accessibility.

Nice To Haves

Two years of supervisory experience

Responsibilities

Assist with supervision and store and donation center operations.
Motivate the team to ensure customer satisfaction and production standards are met to achieve revenue goals.
Drive a positive customer experience by supporting merchandising and coaching customer interactions.
Plan and manage own work to reliably complete routine job responsibilities.
Follow through on learning, skill building, and practice to adapt to change.
Solve problems and complete routine work under close supervision, with regular review by manager or senior coworkers.
Apply the fundamentals of customer service and respond to routine requests.
Serve as an ambassador for Goodwill in the wider community.
Participate in volunteer opportunities as schedule and interest permit.
Maximize the value of all donated goods and maintain production and store environment standards.
Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
Support the training and coaching of all employees to reach their potential.
Oversee adequate coverage at POS and in donations.
Assist with the hiring process of associates; complete phone screens and training as needed.
Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
Accurately complete data entry of required reports on time.
Share with leadership insight or concerns found in report data or other documentation.
Consistently communicate and implement policies and procedures, reporting concerns to leadership.
Plan and organize work assignments to increase customer service and protect assets.
Complete other duties/responsibilities as assigned.