Retail Supervisor

Goodwill Northern New England • Seabrook, NH

10h • Onsite

About The Position

Our Seabrook location seeks a Front-End Supervisor with outstanding customer service and time management skills. Goodwill Northern New England — good works here! At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact. Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees. We believe in supporting our employees just as much as they support our mission. The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run. Our shift supervisors help drive the business through leadership skills and actively connect with associates and customers. Shift supervisors should be trustworthy and reliable to help the store achieve its sales goals. The shift supervisor helps lead a team of associates to ensure operational tasks and procedures are successful and opening and closing routines are completed, all while keeping the customer at the center of everything we do. This position is a stepping-stone on your journey to becoming an effective store leader. If you want to grow your retail career with a caring and inclusive organization that hugely impacts the community, come join the Goodwill team!

Requirements

• A positive, friendly attitude to set an example for your team.
• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience.
• Mathematical and literacy skills to support your job duties.
• Flexibility to work evenings, weekends, and holidays, based on business needs.
• Computer literacy to complete your job duties.
• A high school diploma, GED, HiSET, or equivalent.
• A criminal background check that meets agency standards.
• A valid driver's license with a safe driving record and insurance meeting agency standards.

Nice To Haves

• An Associate's Degree.
• Computer experience, including reporting and Excel proficiency.
• CPR and First Aid Certification.
• Multilingual abilities are a plus.

Responsibilities

• Lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run.
• Driving the business through leadership skills and actively connecting with associates and customers.
• Helping the store achieve its sales goals.
• Leading a team of associates to ensure operational tasks and procedures are successful.
• Ensuring opening and closing routines are completed.
• Keeping the customer at the center of everything we do.

Benefits

• Medical, Vision, and Dental benefits
• Generous PTO Plan
• Paid Short- & Long-Term Disability.
• 403(b) retirement plan with employer match
• 50% Employee discount at Goodwill stores in ME, NH & VT
• Valuable job training with growth potential
• Free counseling and help if you're going through tough times ('life navigation' services)
• Telehealth services
• Medical, Dental, Vision, 403b Retirement with employer match, Life Insurance, STD/LTD insurance, and a generous PTO accrual for full-time and part-time employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED