Retail Supervisor (SoFi Stadium)

ASM Global•Los Angeles, CA

2d•Onsite

About The Position

Assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience. Company Overview: LEGENDS GLOBAL Legends Global redefines excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development, venue management, and event booking to revenue strategy and hospitality. Legends Global brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Requirements

All applicants must be at least 18 years of age
Able to work in a team environment, move fast, and act on assigned duties
Ability to walk and stand for extended periods of time
Must be flexible to work all First Energy Stadium events including late nights, weekends and holidays.
Energetic, self-motivated, friendly personality, and excellent guest services skills are required
Must be able to work in a fast paced and continuously changing environment
Must be able to work fluently in English
Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.
High school diploma or equivalent.

Nice To Haves

3 years merchandise experience preferred
Some college preferred

Responsibilities

Perform inventory & maintain proper inventory levels throughout SoFi Stadium.
Supervise assigned personnel, discipline, evaluate performance, and develop each employee to his/her potential.
Ensure proper POS procedures are in effect at all times in a cashless venue.
Manage performance of employees by preparing and communicating goals. Communicating progress or opportunities for improvement to provide effective feedback.
Assist in the development of programs that result in increased customer satisfaction at SoFi Stadium.
Work with visual displays and merchandising of stands. Setting up displays to best attract customers' attention.
Maintain product and service quality standards and anticipate customer needs/concerns.
Perform other related duties, tasks, and responsibilities as required.
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.