Retail Supervisor

Goodwill Industries of Southeastern Wisconsin, Inc.•Chicago, IL

2d•Onsite

About The Position

Goodwill Retail Services, one of the fastest growing retailers in the area, is seeking energetic individuals who have a desire to grow with us. Join us today to get started on your own Goodwill career path. The Retail Supervisor contributes to the Goodwill mission by leading our retail stores and donation sites to achieve their overall goals. As a supervisor you will be responsible for opening/closing the store, managing register efficiency, achieving daily production goals, providing excellent customer service, and developing associates. Within our retail stores we want you to use your experience and skills to train, motivate, and lead our associates to create a customer centric store and donation environment. You will work together with your team to achieve sales and production goals that make your store successful.

Requirements

Two years of supervisory experience preferred.
Able to complete and retain forklift certification, if required at site.
Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
Additional nights and weekend shifts may be required to meet business needs.
Must have working phone that allows for communication accessibility.

Nice To Haves

Customer Focus
Directing & Motivating Others
Drive for Results
Action Oriented
Timely Decision Making
Values Differences
Communicates Effectively
Situational Adaptability
Drives Results
Ensures Accountability

Responsibilities

Implements strategies to achieve the goals for the organization and retail store operations.
Implements, revises, and sustains policies, procedures and programs.
Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
May serve as a team member or subject matter expert on formal projects or within the department.
Effectively engages in change affecting her/him, communicating appropriately with supervisor.
Follows through on learning, skill building, and practice necessary to adapt to change.
Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
Maximize the value of all donated goods and maintain production and store environment standards.
Coordinate the proper rotation of goods in the store to ensure a continuous flow of new merchandise.
Support the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
Oversee that there is adequate coverage at POS and in donations.
Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed.
Function as a service experience leader (SEL); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
Work with Store Management to conduct apprehensions following established loss prevention policies and procedures.
Accurately complete data entry of required reports on time.
Share with leadership insight or concerns found in report data or other documentation.
Consistently communicate and implement policies and procedures, reporting concerns to leadership.
Plan and organize work assignments to increase customer service and protect assets.
Responsible for completing other duties/responsibilities as assigned.