Retail Supervisor- University

Native Roots • Denver, CO

3d • Onsite

About The Position

The Retail Supervisor supports the General Manager (GM) in executing the day-to-day retail operations. The Retail Supervisor assumes responsibility in the absence and at the directive of the GM, serving as a resource for employees, customers, and patients to ensure an exceptional customer experience.

Requirements

• 6 months of customer service and/or sales experience
• 6 months experience utilizing METRC
• Experience with retail POS systems
• High school diploma, GED, or equivalent experience
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
• Strong verbal communication skills
• Strong customer service skills
• Strong critical thinking and problem-solving skills

Nice To Haves

• 2 years of customer service and/or sales experience
• Experience with Cannabis POS system
• Cannabis knowledge or cannabis industry experience
• Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
• Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations

Responsibilities

• Supports the GM in executing all recreational and medical cannabis sales operations and managing personnel within their retail location(s)
• Supports the GM in managing daily store opening and closing procedures as necessary
• Supports the GM in driving the sales goals and objectives throughout daily operations
• Provides escalated guidance to customers as needed including resolving customer complaints
• Supports management as needed with workforce and performance management including employee onboarding, training, guidance, mentoring, and managing team schedules, timesheet entries, and time-off requests
• Supports with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
• Performs daily cash verifications and recordings
• Supports the GM with intake of deliveries, transfers, and inventory management
• Greets and checks in customers and patients
• Engages with patients and customers to understand their wellness needs and recommends products
• Educates customers and patients on the uses of cannabis products to meet their desired effects
• Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
• Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
• Enters or modifies customer/patient information in POS System
• Supports the GM with managing team schedules to ensure proper coverage
• Supports the GM with ordering supplies

Benefits

• Paid time off (PTO) immediately; starting at 2.5 weeks per year
• Health, dental, vision, life, LTD, accident, and critical illness insurance plans
• Retirement plans available after 6 months of employment
• Earned Wage Access via ZayZoon

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED