Retail Supervisor - New Orleans Saints Team Store

Fanatics•New Orleans, LA

6h•Onsite

About The Position

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day —building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Retail Supervisor - Louisiana State University , will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide. ROLE OVERVIEW The Retail Supervisor is responsible for delivering meaningful business and fan impact through BOLD leadership capabilities and execution excellence. The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. HOW YOU WILL DRIVE IMPACT Drive sales results by consistent execution of daily operations. Support back-of-house operations; maintain stockroom organization. Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA. Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time). Work with Retail Associates to ensure an exemplary fan experience. Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/Retail Lead). Provide training and assistance to all part-time retail team (Retail Associate/Retail Lead). Coach part-time retail team (Retail Associate/Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience. Encourages and models Fanatics' Values. Perform ‘Manager on Duty responsibilities’. AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: Apply AI and technology to improve efficiency, quality, and outcomes Use data and digital tools to inform decisions and enhance performance Demonstrate curiosity and adaptability in adopting new technologies and ways of working Contribute to a culture of innovation and continuous improvement

Requirements

2+ years in in retail or sales preferred.
Possess a fun, outgoing, confident, professional demeanor.
Prior leadership experience preferred.
Ability to work well with all levels of management, build partnerships, and coach teams.
Ability to anticipate and solve problems and act decisively.
Ability to represent Fanatics/League/Team Values and standards.
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure .
Strong communication, literacy, and numeracy skills.
Ability to work independently and responsibly in a fast-paced environment
Foreign language skills are a plus

Responsibilities

Drive sales results by consistent execution of daily operations.
Support back-of-house operations; maintain stockroom organization.
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA.
Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time).
Work with Retail Associates to ensure an exemplary fan experience.
Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/Retail Lead).
Provide training and assistance to all part-time retail team (Retail Associate/Retail Lead).
Coach part-time retail team (Retail Associate/Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
Encourages and models Fanatics' Values.
Perform ‘Manager on Duty responsibilities’.
Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement