Retail Supervisor (Part-time)

Comcast • Philadelphia, PA

13d • Onsite

About The Position

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience. The ideal candidate for Retail Supervisor is a self-motivated individual that thrives in a fast paced, high energy environment.

Requirements

• Customer Experience (CX)
• Professional Etiquette
• Punctuality
• 2-5 Years Relevant Work Experience

Responsibilities

• Concert check in, inventory counts, visual merchandising, store flips, employee training, and more.
• Provides coaching to associates on use of system and processes to enhance the internal and external customer experience.
• Maintains a clean and organized store at all times
• Develops and presents idea for process improvement as well as supporting others in the development of ideas to foster a culture of innovation.
• Partners with other departments and provides feedback to increase process stability and improve the customer experience, internally and externally.
• Consistently meets or exceeds established goals and performance metrics.
• Supports and contributes to a collaborative team environment; continuously learning new skills to ensure operational efficiencies.
• Follows established troubleshooting procedures, effectively using the appropriate resources and desktop tools.
• Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism and problem solving to increase satisfaction and foster long-term customer loyalty.
• Follows company policies and procedures while applying sound judgment to match customer need with organizational need.
• Follows established escalation procedures to expedite prompt resolution.
• Provides exceptional customer service to both external and internal customers.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level