Retail Supervisor

Goodwill Northern New England•Williston, VT

11d•Onsite

About The Position

The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run. Goodwill’s motto is “ a hand up, not a handout .” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.

Requirements

Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
Mathematical and literacy skills to support job duties
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Computer literacy to help with job duties
High school diploma, GED, HiSET, or equivalent
A criminal background check that meets agency standards
Valid Driver’s License with a safe driving record and insurance meeting agency standards

Nice To Haves

Associates Degree
Computer experience, including reporting and excel experience
CPR and First Aid Certification
Multi-lingual including ASL

Responsibilities

Help customers locate merchandise, answer questions, etc.
Relieve sales associates at peak times.
Listen to customer complaints, examine returned merchandise, and resolve problems.
Stocks shelves, counters, bins, and racks with the merchandise.
Processes customer sales using a cash register and other equipment.
Receives donations, provides donation receipts, and assists donors.
Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
Deposits funds at a bank.
Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
Assists Store Managers with general store management/operations.
Open/close store; secures all store premises, including building, where applicable.
Maintain store premises
Supervise personnel and oversees the training and safety of teammates in the absence of Managers
Ensures best-in-class customer and employee experience