Hotel 1928 Retail Supervisor

Schulte Hospitality Group•Waco, TX

5h•Onsite

About The Position

Collegiate Hospitality Group is seeking a service-oriented Retail Supervisor to support daily retail operations. Reporting directly to the General Manager, this position provides hands-on shift leadership, supports retail associates, maintains merchandising and inventory standards, and ensures a welcoming guest experience. The Retail Supervisor executes established procedures and escalates matters requiring management approval.

Requirements

High school diploma or equivalent required.
At least 2 years of retail or related guest-service experience preferred.
Previous experience as a shift lead or supervisor preferred.
Experience with point-of-sale systems, cash handling, merchandising, and inventory processes preferred.
Strong guest-service, communication, and problem-solving skills.
Ability to direct daily work, coach associates, and model service standards.
Working knowledge of retail merchandising, inventory practices, and loss prevention.
Comfort with POS systems, basic sales reports, and cash reconciliation.
Ability to prioritize tasks, remain organized, and respond calmly to guest or operational issues.
Availability to work varying shifts, including evenings, weekends, and holidays as business needs require.

Responsibilities

Supervise daily retail floor activities and help ensure smooth, efficient store operations.
Provide shift direction, on-the-job training, coaching, and support to retail associates.
Assist with scheduling, coverage coordination, and attendance communication, subject to General Manager approval.
Monitor merchandise and supply levels; perform counts, receive deliveries, and communicate replenishment needs to the General Manager.
Maintain store cleanliness, organization, displays, pricing accuracy, and visual merchandising standards.
Deliver excellent guest service, address routine concerns, and escalate significant complaints as appropriate.
Review daily sales and point-of-sale activity; communicate trends, discrepancies, and opportunities to the General Manager.
Follow and reinforce company policies, cash-handling requirements, safety standards, and loss-prevention procedures.
Provide ongoing feedback and document operational or performance concerns for management review; assist with evaluations when requested.
Support approved promotions, special events, and retail initiatives as directed.
Follow opening and closing procedures, including register reconciliation and required reporting.
Identify operational improvements and make recommendations to the General Manager; implement changes once approved.