Retail Supervisor | Foley

America's Thrift Stores•Foley, AL

10d•$15

About The Position

The Retail Supervisor manages the daily operations of the store’s front end and retail sales floor, maintaining company standards throughout the store and ensuring team members provide quick, accurate, and friendly service to customers and donors. The supervisor participates in auditing and quality control, observes and evaluates team performance, and trains and coaches team members. This role requires flexibility to work a rotating schedule that may include mid-shifts, evenings, weekends, and holidays. Retail Supervisors exemplify America’s Thrift’s core values through donor experience, productivity, and customer service. The position also performs retail team-member duties and supports staffing, scheduling, inventory, cash handling, merchandising, promotions, loss prevention, and workplace safety. In the absence of the Assistant Store Manager, the Retail Supervisor oversees retail processes and the team in accordance with applicable policies, procedures, regulations, and laws, and fulfills manager-on-duty responsibilities as needed. America’s Thrift is a purpose-driven retail company founded in 1984, with stores across the South and more than 1,500 team members. The company partners with local charities and says it helps keep millions of pounds of reusable goods out of landfills each year.

Requirements

At least two years of experience as a supervisor, team lead, or key holder in the retail industry.
Proficiency in basic mathematics and computer literacy.
Fundamental reading comprehension abilities.
Strong verbal and written communication skills.
Ability to observe, assess, and coach the work of others.
Ability to understand and follow written and verbal instructions.
Strong reasoning, decision-making, and independent judgment skills.
Successful completion of a background check, motor vehicle check, and drug screen.
Valid driver’s license and clean driving record.
Ability to work a rotating schedule that includes mid-shifts, evenings, weekends, and holidays.
Ability to stand and walk on hard surfaces for extended periods during a shift.
Ability to lift and carry merchandise, supplies, and other materials weighing up to 50 pounds.
Ability to push and pull carts, racks, merchandise, and equipment weighing up to 25 pounds.
Ability to frequently bend, stoop, kneel, crouch, reach, and perform repetitive movements.
Ability to reach below, at, and above waist and shoulder level, including overhead.
Ability to safely climb ladders or other approved equipment to access items up to 14 feet high, and maintain balance while climbing, reaching, and stocking.
Manual dexterity and hand-eye coordination to operate cash registers, computers, handheld devices, tagging equipment, and other store equipment.
Ability to handle merchandise of varying sizes, shapes, weights, textures, and conditions.
Adequate vision, hearing, and verbal communication abilities to interact effectively and identify potential safety concerns.
Ability to perform physical activities while supervising team members and responding to operational needs throughout the store.
Ability to move throughout all store areas, including sales floor, front end, processing and stock areas, loading and donation areas, offices, and exterior areas as required.
Ability to work in a retail environment with varying noise levels, dust, odors, and activity levels, both indoors in a semi-controlled temperature environment and outdoors in varying weather and temperatures.
Ability to safely perform the essential physical functions throughout the scheduled shift, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED is preferred.

Responsibilities

Direct and supervise departmental team members.
Assist with recruiting, selecting, training, and onboarding team members.
Regularly observe and interact with team members, providing coaching and recognition.
Schedule team members according to store labor needs.
Perform all duties required of retail team members.
Manage inventory tracking systems to record deliveries and stock levels.
Analyze product and supply levels, anticipate inventory issues, and take corrective action to maintain sufficient inventory.
Supervise cash register operations to support a quick, accurate, and positive customer experience.
Control cash and tender.
Perform morning accounting and banking procedures as assigned.
Receive and respond to customer and donor questions, requests, and complaints.
Model, train, and coach customer service expectations to deliver a positive customer and donor experience.
Maintain merchandise freshness, condition, pricing, and shop-ability standards.
Create and maintain visually appealing merchandise displays.
Assist the General Manager with setting up sales and marketing promotions and programs.
Maintain a respectful, values-driven workplace and use open communication tools to turn team-member input into meaningful action.
Bring complaints to the Assistant Store Manager or General Manager for resolution in accordance with company values, policies, and procedures.
Protect company assets and information through safe handling, security, and integrity practices.
Promote loss-prevention awareness and uphold related procedures and policies.
Maintain a safe work environment through education, follow-up, and support of OSHA guidelines and applicable policies and procedures.
In the absence of the Assistant Store Manager, oversee, implement, and administer retail processes and the team in accordance with policies, procedures, regulations, and laws.
Fulfill manager-on-duty responsibilities and take reasonable action in the absence of store leadership.
Perform other duties as assigned by management.