Retail Styling Assistant

Brilliant Earth•Garden City, NY

1d•Onsite

About The Position

Our Retail Styling Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in of our Roosevelt Field showroom. At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Requirements

A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

Nice To Haves

A bachelor’s degree or equivalent preferred
Experience with an ERP or CRM system
A passion for socially and environmentally responsible organizations and products

Responsibilities

Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.

Benefits

Excellent training program and endless opportunities for career growth!
Competitive compensation and a robust benefits package
Regular 1-1’s with your manager
A variety of training opportunities
An annual 360 review process for all employees
Consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team.
Company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Generous discount on our jewelry.
Incentive programs to recognize and reward sales performance.
Access to mental health resources, such as self-care apps and seminars.
Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision.
Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.
Insurance kicks in on the first day of your 2nd month!
Generous 401k match.
Accrue 3 weeks of PTO in your first year.
Paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.