Retail Store Supervisor

Sunnyside • Tamarac, FL

2d

About The Position

The Sunnyside Retail Store Supervisor supports the dispensary’s day-to-day operations in accordance with state law and company standards. The role directs staff workflow, regularly performs store opening and closing procedures, manages escalated customer concerns, reinforces team culture, and represents the company’s mission to normalize, professionalize, and revolutionize cannabis. The position combines team leadership, retail operations, inventory and cash oversight, compliance, technical troubleshooting, and customer service.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer service experience.
• At least 1 year of experience leading or mentoring a team.
• Excellent customer service skills.
• Demonstrated ability to learn and apply technical and product-related information in a professional, consultative manner.
• Excellent communication, interpersonal, and persuasive skills.
• Must be at least 21 years of age.
• Must comply with all legal and company regulations for working in the industry.
• Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

• Cannabis experience is preferred.

Responsibilities

• Perform store opening and closing procedures during non-peak periods, including register preparation, inventory activities, reconciliation, and reporting.
• Facilitate onboarding and training for Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to employee questions, concerns, and suggestions, and communicate team resource requirements to management.
• Provide timely performance coaching and feedback, and document and escalate employee relations issues to management.
• Direct team workflow by creating morning rosters and break sheets and delegating daily responsibilities.
• Ensure the team follows company policies and procedures and applicable state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate cash, POS, or product discrepancies and record or escalate them appropriately.
• Troubleshoot technical issues with the POS system.
• Verify inventory counts and cash deposit totals and reconcile discrepancies.
• Maintain inventory of marketing assets, including fliers, merchandise, and promotional materials.
• Maintain a clean and safe environment for employees and customers.

Benefits

• Major medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Flexible spending and health savings account programs
• Long-term and short-term disability options
• Life insurance and accidental death and dismemberment coverage
• Paid holidays
• Paid time off
• Potential annual discretionary bonuses
• Potential stock options
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED