Retail Store Shift Lead
About The Position
Work World is a leading specialty retailer of workwear and work boots in the Western U.S. Since 1990, we have expanded to 30+ store locations operating under the Work World, Shoeteria, and Whistle Workwear brands across California, Nevada, and Washington. We offer boots, apparel, scrubs, and safety gear from trusted brands including Carhartt, Wolverine, Timberland PRO, and more. We are committed to delivering excellent customer service while maintaining a workplace built on honesty, respect, and integrity. Work World employees bring a variety of experiences, perspectives, and talents that help create meaningful connections with our customers and communities. We’re excited to add a Retail Store Shift Lead to our growing team to support daily store operations and customer service excellence.
Requirements
- 1–2 years of retail or customer service experience preferred
- Availability to work evenings, weekends, and holidays as needed
- Strong customer service, communication, and basic math skills
- High attention to detail with the ability to maintain a professional appearance
- Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
- Valid driver’s license required
Nice To Haves
- Prior sales, leadership, or supervisory experience is a plus
- bilingual skills are a plus
Responsibilities
- Provide customers with accurate information about store products and available services
- Support customer inquiries and requests both in person and by phone
- Handle daily store opening and closing procedures
- Oversee and coordinate sales floor activities to ensure efficient operations
- Welcome customers and deliver courteous, professional assistance
- Keep the sales floor, stock areas, and displays clean and well-organized at all times
- Process customer purchases accurately, including payments and receipt issuance
- Monitor stock levels and replenish merchandise as necessary
- Carry out additional responsibilities assigned by store management
Benefits
- Paid Sick Time
- Employee Merchandise Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
