Retail Store Shift Lead
About The Position
We’re growing our team and looking for a motivated Retail Store Shift Lead to support daily store operations and customer service excellence. This role is ideal for someone who enjoys working in a fast-paced retail environment and helping create a positive shopping experience. Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names in California, Nevada, and Washington. We sell boots, apparel, scrubs, and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more. We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect, and integrity, and require each employee to demonstrate these values. Our stores operate with collaborative and team-oriented environments where employees can contribute directly to store success and daily operations.
Requirements
- 1–2 years of retail or customer service experience preferred
- Availability to work evenings, weekends, and holidays as needed
- Strong customer service, communication, and basic math skills
- High attention to detail with the ability to maintain a professional appearance
- Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
- Valid driver’s license required
Nice To Haves
- Prior sales, leadership, or supervisory experience is a plus
- bilingual skills are a plus
Responsibilities
- Provide customers with accurate information about store products and available services
- Support customer inquiries and requests both in person and by phone
- Handle daily store opening and closing procedures
- Oversee and coordinate sales floor activities to ensure efficient operations
- Welcome customers and deliver courteous, professional assistance
- Keep the sales floor, stock areas, and displays clean and well-organized at all times
- Process customer purchases accurately, including payments and receipt issuance
- Monitor stock levels and replenish merchandise as necessary
- Carry out additional responsibilities assigned by store management
Benefits
- Paid Sick Time
- Employee Merchandise Discounts
- Supportive Team Environment
- Opportunities for Skill Development and Growth
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
