Retail Store Operations Lead

Work World•Stockton, CA

5d•Onsite

About The Position

We’re growing our team and looking for a motivated Retail Operations Supervisor to support daily store operations and customer service excellence. This role is ideal for someone who enjoys working in a fast-paced retail environment and helping create a positive shopping experience. Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

Requirements

1–2 years of retail or customer service experience preferred
Availability to work evenings, weekends, and holidays as needed
Strong customer service, communication, and basic math skills
High attention to detail with the ability to maintain a professional appearance
Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
Valid driver’s license required

Nice To Haves

Prior sales, leadership, or supervisory experience is a plus
bilingual skills are a plus

Responsibilities

Provide customers with accurate information about store products and available services
Support customer inquiries and requests both in person and by phone
Handle daily store opening and closing procedures
Oversee and coordinate sales floor activities to ensure efficient operations
Welcome customers and deliver courteous, professional assistance
Keep the sales floor, stock areas, and displays clean and well-organized at all times
Process customer purchases accurately, including payments and receipt issuance
Monitor stock levels and replenish merchandise as necessary
Carry out additional responsibilities assigned by store management