Retail Store Manager

Circle K Stores • Louisville, KY

9h • Onsite

About The Position

The Retail Store Manager is responsible for overseeing all aspects of store operations, including staff management, customer service, inventory control, financial analysis, and maintaining company standards. This role requires strong leadership, organizational, and communication skills to ensure the store operates efficiently and profitably while providing excellent customer service and maintaining a positive public image.

Requirements

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.

Responsibilities

• Recruit, hire, and train employees to ensure excellent customer service.
• Develop, manage, and assign tasks to maintain store cleanliness, stock levels, organization, and appearance according to Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
• Develop positive and professional relationships with suppliers.
• Promote excellent service and resolve customer complaints professionally and in a timely manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare and deliver timely performance appraisals in writing, providing proper performance-based feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures, promoting safety awareness.
• Ensure effective communication with all employees in a timely manner.
• Establish periodic communication meetings with site employees and the Market Manager.
• Evaluate and develop action plans to meet site objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure accurate and timely completion of reports.
• Manage and supervise store employees to ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure all required employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information to maximize sales and net profits.
• Budget and forecast P&L lines, and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform other financial analysis necessary to maximize sales and net profits.
• Perform other duties as assigned or delegated by his/her supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED