TCC Wireless - IA Blairs Ferry Plaza - RSM - T-Mobile.

TCC Wireless LLC•Cedar Rapids, IA

8d•$40,000 - $52,000•Onsite

About The Position

TCC Wireless, a T-Mobile Premium Retailer, is seeking a Retail Store Manager (RSM) to join their team. The RSM will operate in a fast-paced, high-energy environment, serving as the primary connection between customers and the T-Mobile brand. This role requires a passion for the wireless industry, deep knowledge of products and pricing, and a commitment to building lasting relationships with customers and colleagues. The RSM is responsible for the overall success of the retail store, including sales, customer service, team leadership, and operational management.

Requirements

High School Diploma or GED.
Minimum 2 years of experience in T-Mobile or other wireless retail environment.
Legally authorized to work in the United States.
Operational and financial performance management skills, especially site P&L management.
Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.).
Ability to work nights, weekends, and holidays in a retail environment.
Minimum 45 hours per week.
Professional, energetic, honest, patient, and empathetic demeanor.
Ability to problem-solve, analyze results, plan for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationship builder, and ability to coach and develop others.
Excellent written, verbal, and interpersonal communication skills.
Reliable transportation.
Ability to stand for long periods of time on the sales floor.
Ability to move and/or lift up to 25 pounds.

Nice To Haves

College degree is a plus.

Responsibilities

Provides world-class customer service, including greeting customers, answering phones, and assessing needs.
Manages all store operations, including staffing, performance management, opening/closing procedures, service levels, and inventory.
Drives monthly revenue goals by acquiring new customers, maximizing existing customer accounts, identifying revenue opportunities, and excelling in quality metrics.
Leads by example in exceeding organizational sales goals and performance metrics.
Hires, develops, motivates, and manages a high-performing team.
Manages store inventory, including new product shipments, customer returns, Trade-In devices, and demo device management.
Ensures store compliance with audits and paperwork security.
Handles cash, credit card, and other payment media, including register management.
Maintains store appearance, back room, restrooms, and individual work areas according to retail standards.
Offers consultative sales and service on the sales floor.
Sets performance expectations by translating business initiatives into clear team objectives and individual goals.
Monitors team progress and results, provides coaching, and makes necessary decisions.
Stays informed about evolving wireless technology.
Assists customers with service activations, changes, bill payments, equipment replacements, accessory sales, and plan upgrades.
Builds relationships with TCC Wireless employees and customers.
Ensures compliance with all company policies and procedures.
Represents the company at community events to foster a positive brand image.