Retail Store Manager

Article•Bellevue, WA

15h•$100,000 - $120,000•Onsite

About The Position

As a Retail Store Manager, you and your team will be the real-life face of Article, bringing our designs to life and making every in-store interaction a delightful one. As our Bellevue Store Manager, you will play a pivotal role in shaping the success of our brand-new location. You are an Operator Who Builds, Not Just Runs: Establish systems from scratch, utilize financial data. and KPIs to drive strategic decisions, and navigate early-stage ambiguity with agility. A Leader Who Develops People: Build a high-performing team through open communication and clear accountability, empowering others to take ownership through a new store opening. Customer-Obsessed, Business-Grounded: Deliver exceptional brand experiences that balance great service with a healthy P&L, translating design enthusiasm into long-term customer loyalty. If you’ve ever wanted to put your stamp on a store instead of just inheriting one, this is your chance.

Requirements

5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail.
You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet.
Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them.
You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly.
You prioritize ruthlessly when resources are limited and adapt quickly when plans change.
You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability.
You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama.
You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening.
You empower your team to take ownership rather than creating dependency on you.
You're energized by figuring things out alongside your team, not slowed down by the absence of structure.
You deliver and model exceptional customer experiences that reflect the Article brand.
You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits.
You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers.
You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation.
You understand that great service and a healthy P&L aren't in conflict. They're interdependent.
Valid passport and ability to travel within the US and Canada.
Legally authorized to work in the United States.
Completion of a criminal background check.

Responsibilities

Responsible for your store's financial health and profitability, driving revenue and exceeding targets.
Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance.
Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer.
Create effective succession, recruiting hiring and training plans.
Develop seamless communication with other members of the Store Management Team.
Provided an exceptional customer experience and role model service expectations.
Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising.
Develop a strong knowledge of the Article product range.
Handle escalated customer concerns and follow up with positive results.
Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.

Benefits

Target Salary Range: is $100,000 to $120,000.
Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
401(k) Match: 4% matched contributions to help you save for the future.
Product Discount: 45% discount on our entire product range (15% for friends and family).
Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually).
Insurance: Life & Disability insurance, and Travel Medical insurance.
Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.