Retail Store Manager

Circle K Stores•Fort Smith, AR

24d•Onsite

About The Position

The Retail Store Manager is responsible for overseeing all aspects of store operations, including staff management, customer service, inventory control, financial analysis, and maintaining store standards. This role requires strong leadership, organizational, and communication skills to ensure the store operates efficiently and profitably while providing excellent customer service and maintaining a positive community image.

Requirements

High School diploma or GED preferred.
Experience in retail sales preferred.
Experience to perform essential duties, responsibilities, and working conditions.
Ability to supervise and train for the use of equipment, tools, and materials listed in the CSR and ASM job descriptions.
Ability to supervise and manage the functions listed in the CSR and ASM job descriptions.
Ability to use a computer for analysis of reports, inventory control, cash control, counseling notices, etc., or acquire necessary skills.
A valid driver’s license and adequate transportation for bank and corporate management meetings.
Ability to communicate (orally and in writing) in English.
Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

Recruit, hire, and train employees, ensuring excellent customer service.
Develop, manage, and assign tasks to maintain store cleanliness, stock levels, organization, and appearance according to Company standards.
Maintain a professional and supportive image among subordinates and supervisors.
Schedule employees within Company guidelines to maximize customer service and maintain site image.
Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent service and resolve customer complaints professionally and promptly.
Promote and ensure a safe, positive public image within the community.
Prepare and deliver timely performance appraisals with proper feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure effective communication with all employees in a timely manner.
Establish regular communication meetings with site employees and the Market Manager.
Evaluate and develop action plans to meet site objectives.
Organize and maintain all site files and manuals.
Ensure accurate and timely completion of all required reports.
Manage merchandise stocking, display, and pricing.
Ensure employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information to maximize sales and profits.
Budget and forecast P&L lines, manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform financial analysis to maximize sales and net profits.