Retail Store Manager

Circle K Stores•St Louis, MO

19h•Onsite

About The Position

The Retail Store Manager position at Frontier BU is a leadership role responsible for the comprehensive operation of a retail site. This includes recruiting, hiring, and training employees to ensure excellent customer service, maintaining the store's cleanliness, organization, and stock levels according to company standards. The manager is also tasked with fostering positive and professional relationships with suppliers and customers, promoting a safe public image, and resolving customer complaints promptly. Key responsibilities extend to employee development through ongoing performance appraisals and training in customer service, site image, marketing execution, and safety procedures. The role requires strong communication skills to ensure timely information flow to employees and regular meetings with the Market Manager. Operationally, the manager will evaluate and develop action plans, organize site files, and supervise employees to ensure accurate reporting and proper merchandise display and pricing. Financially, the manager is responsible for analyzing sales and expenses, budgeting, forecasting P&L lines, managing merchandise margins, and safeguarding funds to maximize sales and net profits. The working environment is primarily indoors, with occasional outdoor tasks like cleaning parking lots and gas pumps, and may involve exposure to cold temperatures in walk-in coolers/freezers and occasional noise. The position demands working with minimal direction and supervision, acting as an effective manager, supervisor, and leader.

Requirements

High School diploma or GED preferred
Experience in retail sales preferred
Experience to perform the essential duties, responsibilities and working in the conditions described below
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description
Ability to supervise and manage the functions listed in the CSR and ASM job description
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings
Ability to communicate (orally and in writing) in English

Responsibilities

Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards
Maintain a professional and supportive image among subordinates and supervisor
Schedule employees within Company guidelines to maximize customer service and maintain site image
Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees
Develop positive and professional relationships with all suppliers
Promote excellent service and resolve customer complaints in a timely, professional manner
Promote and ensure a safe, positive public image within the neighboring community
Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
Train all employees ensuring that customer service, site image and marketing execution meet Company standards
Train all employees on safety procedures and promote safety awareness
Develop ways and means to ensure that all employees receive proper communication in a timely manner
Establish periodic on-going communication meetings with all site employees and the Market Manager
Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
Organize and maintain all site files and manuals
Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely
Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
Budget and forecast P&L lines, as well as understand and manage merchandise margins
Safeguard and account for all money received and disbursed
Perform all other financial analysis necessary to maximize sales and net profits
Perform other duties as assigned or delegated by his/her supervisor
Work outside in order to clean parking lots, gas pumps, take out garbage, etc.
Work as an effective manager, supervisor and leader