Retail Store Manager

Article • Bellevue, WA

91d • $100,000 - $120,000 • Onsite

About The Position

As the Store Manager, you are essential in shaping the success of our new Bellevue retail store. You will create an inviting, thoughtful space where customers experience our designs firsthand. Beyond day-to-day operations, you will drive sales, optimize performance, and cultivate a culture of excellence. Your ability to analyze financial data and develop a high-performing team will ensure our store exceeds its targets. This is a chance to lead Article’s retail evolution. You will build strong customer relationships and help set the standard for future US expansions. With your expertise in visual merchandising and leadership, you will create a shopping experience as seamless as our online presence.

Requirements

• 5+ years of proven experience as a Store Manager or GM, ideally in furniture, design, or fashion retail
• You've built systems and SOPs from scratch, not just followed them. You thrive in ambiguous, early-stage environments where the playbook doesn't exist yet
• Strong financial acumen: you understand margin, labour efficiency, inventory turnover, and use data to drive decisions rather than just describe them
• You hold yourself (and others) accountable to KPIs, and can diagnose and correct performance gaps quickly
• You prioritize ruthlessly when resources are limited and adapt quickly when plans change
• You build high-performing teams by investing in skill development, setting clear expectations, and following through on both recognition and accountability
• You don't shy away from hard conversations. You handle underperformance and conflict directly, fairly, and without drama
• You communicate openly and keep your team aligned with store goals, especially through the uncertainty of a new opening
• You empower your team to take ownership rather than creating dependency on you
• You're energized by figuring things out alongside your team, not slowed down by the absence of structure
• You deliver and model exceptional customer experiences that reflect the Article brand
• You can connect a great customer interaction to a business outcome: conversion, loyalty, repeat visits
• You act on customer feedback and build community relationships that turn first-time visitors into lifelong customers
• You're curious about design trends, care about the product, and bring that enthusiasm into every customer conversation
• You understand that great service and a healthy P&L aren't in conflict. They're interdependent
• Valid passport and ability to travel within the US and Canada
• Legally authorized to work in the United States
• Completion of a criminal background check

Responsibilities

• Responsible for your store's financial health and profitability, driving revenue and exceeding targets
• Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement
• Ensure product and visual merchandising standards are executed, maintained, and enhanced, including window displays and in-store merchandising
• Provided an exceptional customer experience and role model service expectations
• Build a high-energy culture of excitement and engagement focused on creating memorable experiences for our customer
• Create effective succession, recruiting hiring and training plans
• Develop seamless communication with other members of the Store Management Team
• Manage staff schedules and payroll; ensure store hours, staff schedules and employee expertise meet the needs of the customers and the store performance
• Develop a strong knowledge of the Article product range
• Handle escalated customer concerns and follow up with positive results
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition

Benefits

• The target salary for this role is $100,000 to $120,000.
• The actual base pay can increase beyond this range, and will be based on various factors, including transferable skills, training and certifications, work experience, business needs and market demands.
• When Article hits its annual financial goals, eligible employees will receive a cash bonus.
• 4% 401K matched contributions.
• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)
• Benefits-eligible (First day of employment)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance
• 45% discount on our entire product range (15% for friends and family).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed