Retail Store Manager

Red Wing Shoe Company•Rockford, IL

23d•Onsite

About The Position

The Retail Store Manager is responsible for the overall retail operations of the store, including recruitment, team development, profitability, expense management, accounts receivable, new business development, store inventory, and merchandising. The role involves promoting the Red Wing brand image through professional selling, building customer loyalty, and providing exceptional customer service by delivering the Red Wing Shoe Company’s Ultimate Fit Experience (UFX), selling premium products, and offering conscientious customer service.

Requirements

High School Diploma/GED or equivalent work experience
Must be age 18+ within 30 days of application
2 years managerial experience
Results oriented
Effective Written/Verbal Communication
Knowledge and comfort with technology and Microsoft Office programs

Nice To Haves

Thorough knowledge of Red Wing Shoe Company’s mission, values, and organization structure
Profit and loss knowledge
Naturally curious, has passion for new ideas, and looks to drive growth
Problem solving
Retail Footwear
Specialty Retail
Employee development

Responsibilities

Manage inter-store transfers, payment collections, and follow up as outlined in the Standard Operating Procedures.
Analyze monthly financial statements (P&L) and adjust operating expenses to ensure store profitability.
Manage the monthly labor model based on defined monthly labor and sales budgets.
Uphold RWSC merchandising and brand standards to ensure store presentation requirements are met.
Manage inventory levels and accuracy through style counts, monthly wall counts, and product assortment reviews.
Lead by example by guiding each customer through RWSC’s Ultimate Fit Experience.
Provide appropriate accessory recommendations and educate customers on their benefits.
Generate Industrial Sales Leads.
Achieve and exceed daily productivity and sales goals.
Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards.
Maintain proficiency with product knowledge, technical, and operating standards through continuous learning.
Maintain a safe and healthy work environment by following organization standards and legal regulations.
Maintain industrial/RWfB account operational requirements.
Build collaborative relationships with key people, including the field team and business partners.
Manage store staff through consistent implementation of retail initiatives, policies/procedures, goal setting, and performance management.
Foster an environment of continuous education and development, supporting company-driven training initiatives and participation in learning activities.
Recruit, develop, and train store associates to achieve operational and sales objectives and adhere to policies and guidelines.
Create an environment of inclusivity, positive employee morale, and safe working conditions amongst peers.
Support the District Manager in daily operations throughout the region.
Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software.
Maintain quality service by establishing, following, and enforcing organization quality system standards.
Uphold Red Wing Shoe Company’s core values.
Willingness to perform additional duties as required.
Conduct self in accordance with RWSC policies.