Retail Store Manager

PUMA•Leesburg, VA

1d•Onsite

About The Position

The Retail Store Manager is directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales and service, and high standards of customer service. This role is also responsible for recruitment, training, development, and succession of high-performing, results-driven employees. Additionally, the manager is responsible for payroll control and service-driven scheduling to maintain a highly profitable location while providing excellent customer service. The position involves preparing and administering performance recognition, coaching conversations, and the annual Talent Management process. The manager is also responsible for Loss Prevention education and awareness programs, ensuring compliance with all Policies & Procedures, operational core competencies, and key accountabilities. Maintaining a safe, healthy, and compliant working and shopping environment is crucial. The role requires attending off-site training and position-related meetings, with potential travel. Non-traditional hours, including weekends, evenings, and holidays, are expected, and overtime may be required.

Requirements

2-4 years of management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear).
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Ability to present information to large groups.
Demonstrated ability to build and develop strong teams.
Effective communication skills.
Computer skills, including basic knowledge of MS Office programs.
Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

Ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals.
Recruiting, training, developing, and managing succession of high-performing employees.
Controlling payroll and managing service-driven scheduling.
Preparing and administering performance recognition, coaching conversations, and the annual Talent Management process.
Implementing Loss Prevention education and awareness programs.
Complying with all Policies & Procedures, operational core competencies, and key accountabilities.
Maintaining a safe, healthy, and compliant working and shopping environment.
Attending off-site training and position-related meetings.
Working non-traditional hours, including weekends, evenings, and holidays; overtime may be required.