Bilingual Retail Store Manager I

Mobilelink USA LLC•High Point, NC

10d•$40,000 - $60,000•Onsite

About The Position

Mobilelink is the largest National Cricket dealer, with over 500 stores and continuing to grow. We are seeking passionate individuals who excel in selling wireless products, assisting customers, and leading a team. As a dynamic, equal-opportunity employer, this role offers unlimited future growth potential and the chance to be part of a rapidly expanding national team. The Retail Store Manager (RSM) is responsible for the overall sales and operations of their assigned location, driving success across all performance metrics. This position oversees sales achievement, customer service, operational standards, and inventory management. The RSM must exhibit strong leadership skills and effectively implement and manage company programs and processes.

Requirements

Must be able to speak fluent English and Spanish.
Two (2) years proven retail sales management experience (interactive sales process, commissioned sales).
Two (2) years of recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays per business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organisational skills with attention to detail.
Ability to have reliable transportation to assist at other locations within 30 minutes’ radius from the home store when needed.
Must have a valid driver’s license and auto insurance.

Responsibilities

Fully accountable for the execution of sales, service, and customer experience initiatives in-store.
Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed.
Create a work environment where all employees can excel.
Always deliver exceptional customer experience.
Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximise sales.
Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes.
Ensure that employees are properly trained on new products and promotions to sell with confidence.
Assist departments such as Human Resources and Loss Prevention in internal investigations.
Assist on the sales floor in order to be available for coaching and developing store personnel.
Schedule and staff to budgeted hours as assigned.
Ensure the team is providing a clean and inviting atmosphere for customers.
Adhere to back-office compliance, processes, procedures, reports, documentation, and policies.
Respond in a timely manner to all communications.
Ensure timely completion of required training within the store.
Always ensure the protection of assets.
Participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless, which may include engaging with customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown.