RedLion Wireless Retail Store Manager - College Station
About The Position
RedLion Wireless is seeking experienced Retail Store Managers for its College Station location. This is an opportunity to join a fast-growing telecommunications company as a hands-on, strategic leader passionate about driving sales, developing strong teams, and delivering excellent customer experiences. The ideal candidate thrives in fast-paced, high-volume retail environments, leading store performance, coaching their team, and assisting customers with connectivity solutions. RedLion Wireless is a branded partner for Optimum, a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services.
Requirements
- 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
- Proven success using performance metrics to manage retail performance.
- Experience driving sales in a retail environment and leading high-performing retail teams.
- Experience handling customer escalations and resolving service issues.
- Experience coaching a team on customer interactions.
- Experience working directly with retail telecom customers.
- Flexible availability, including evenings, weekends, and holidays.
- Reliable transportation and willingness to travel within a 35-mile radius.
- Eligibility to work in the United States.
- High school diploma or GED.
Nice To Haves
- Associate or Bachelor’s degree.
- Proficiency with Microsoft Office.
- Fluency in Spanish.
Responsibilities
- Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
- Upsell and cross-sell products to maximize sales opportunities.
- Analyze performance data, identify trends and gaps, and act on growth opportunities.
- Partner with marketing on local events, promotions, and seasonal campaigns.
- Recruit, hire, train, and develop a high-performing sales team.
- Build a collaborative, accountable, performance-driven culture focused on recognition and results.
- Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
- Keep the team current on products, promotions, technology updates, and company expectations.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid training and onboarding
- Paid vacation, sick time, and personal days
- Internal promotions & advancement opportunities
- Employee-exclusive growth & rewards programs
- Milestone Program – Recognition and rewards at every stage of your leadership journey.
- Winners Circle – Annual all-expenses-paid trip for top performers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
