Retail Store Manager

Goodwill of Western NY•Buffalo, NY

11d•Onsite

About The Position

Now Hiring: Retail Store Manager in Niagara County, NY. Lead a team. Drive results. Change lives starting in your store. If you’re an experienced retail leader ready to own a business, grow high-performing teams, and make a real impact in your community, this is your opportunity. As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast-paced retail environment.

Requirements

5+ years of retail management experience
Reliable vehicle and valid NYS driver’s license (local travel required)
Strong verbal and written communication skills
Proven ability to lead teams, manage performance, and drive results
Proficiency with Microsoft Office or similar systems
A passion for service, leadership, and continuous improvement
Ability to sit, stand, bend, reach, and walk for extended periods
Perform repetitive tasks such as tagging and hanging merchandise
Lift, push, pull, and carry up to 50 lbs. regularly

Nice To Haves

Bachelor's or Associate’s degree in Business or related field preferred (or equivalent experience)

Responsibilities

Own all aspects of store operations including production, sales, customer service, and team development
Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
Interview, hire, onboard, train, coach, and develop team members at all levels
Oversee scheduling and staffing to support store volume, special events, and peak times
Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
Confirm daily sales reports, cash handling, deposits, and required reporting
Resolve customer concerns while building long-term, positive community relationships
Ensure the store is clean, organized, welcoming, and visually appealing at all times
Play a key role in driving company culture, change initiatives, and continuous improvement