Retail Store Manager
About The Position
Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Goodwill of Northern New England is a champion for sustainability. Through our stores and donation centers, we keep millions of pounds of stuff from entering local landfills every year. Our commitment to reuse benefits the planet by reducing waste and helps fund our many programs, creating a positive social and environmental impact cycle. We are dedicated to making a meaningful difference in our communities and planet. If you are a motivated and results-oriented leader passionate about retail and community impact, we invite you to apply for the Store Manager position. This is an exciting opportunity to make a difference while leading a dynamic retail team.
Requirements
- Associate Degree or equivalent experience
- Two years of successful supervisory experience at Goodwill; or 2+ years of successful store manager experience with full P&L responsibility in a small box environment; or 1+ years of successful management experience in a big box environment
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Knowledge of retail operations, including inventory management and pricing strategies.
- Familiarity with retail point-of-sale systems and inventory tracking software.
- Ability to work a flexible schedule based on business needs, including evenings and weekends.
Nice To Haves
- Bachelor’s degree in business, retail management, or a related field.
- Bilingual proficiency in English and Spanish or another relevant language is a plus.
- Experience working with diverse and inclusive teams.
- Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.
Responsibilities
- Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
- Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
- Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
- Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
- Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
- Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
- Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
- Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.
Benefits
- Medical, Dental, and Vision Insurance
- 403(b) retirement plan with Employer Match
- Employer Paid Short & Long Term Disability
- Employer-paid Life Insurance
- Generous Paid Time Off Plan
- Paid Holidays
- 50% Employee discount at Goodwill stores in ME, NH & VT
- Exceptional career growth opportunities
- Discount on personal cell phone plans
- Local community discounts
- Caring coworkers/team that supports you!
- Private “life navigation” services including free counseling and other services.
- Free access to telehealth services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
