Retail Store Manager, Montgomery Mall

Nestle Operational Services Worldwide SA•Bethesda, MD

13d•$85,000 - $92,000•Onsite

About The Position

Step into the role of Retail Store Manager at Nespresso where you are not just the leader of the store at Montgomery Mall, you are the face of the brand setting the tone for the team to bring our brand to life for our employees and customers! You will lead and inspire a high-performing team to optimize sales, service, and operations, all while ensuring a seamless and inviting customer experience. Your leadership will be pivotal in executing innovative store strategies to drive performance goals and achieving impressive sales growth. You will have an entrepreneurial mindset to connect with the community, build our brand, and share the Nespresso story and values with passion. Join us in creating success for our global brand and leading a winning team to make a lasting impact! Join us at Nespresso, where leadership meets purpose, and every day brings new opportunities to make a difference!

Requirements

4+ years of professional experience in a fast-paced or luxury retail environment
3+ years of supervisory experience in people management and development of direct reports
High School Diploma or GED required
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Availability to work open and closing shifts, weekends, and holidays
Ability to travel as required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Recruit, hire, and develop people to drive a culture of high performance and engagement.
Recognize and reward excellence while addressing any performance issues promptly.
Create personalized development plans and provide ongoing feedback to help your team thrive.
Lead and inspire others to learn and grow through coaching and mentoring.
Lead training initiatives to ensure your team has the knowledge and skills needed to deliver an exceptional customer experience.
Uphold the Nespresso culture and values, fostering an engaged and motivated team.
Create a supportive and collaborative environment through effective communication and regular touchpoints, such as weekly meetings and one-on-one sessions.
Drive team performance by setting clear targets and providing guidance to your team.
Monitor and evaluate performance regularly, implementing strategies for continuous improvement.
Ensure adherence to standard operating procedures and manage inventory efficiently.
Collaborate with the District Manager to control labor costs and expenses effectively.
Support teams with troubleshooting tech issues for smooth operations.
Promote a safety-conscious culture and adhere to Nestlé’s Safety, Health, and Environmental policies and procedures.
Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and evaluating boutique performance to implement improvements.
Think entrepreneurially to create community-building channels through experimentation and collaboration.
Be an agile coffee expert, using storytelling to share your knowledge of our coffee and sustainability practices with customers.