Retail Store Manager

Johnson Health Tech Retail Inc•Columbia, MD

9d•Onsite

About The Position

Under the direction of the District Sales Manager, the Store Manager works one on one with our customers using our consultative sales process to find equipment solutions to best meet their fitness needs while working to achieve their sales goals. Additionally, the Store Manager works closely with the District Sales Manager to ensure adequate staffing coverage of store during hours of operation and ensuring that store is being properly maintained.

Requirements

High school diploma or equivalent is required.
Previous sales experience required.
Strong customer service background
Goal driven
High energy, passion and a great work ethic
Highly motivated self-starter
Proven ability to work successfully without supervision
Ability to work flexible schedule including evenings and weekends
Physically able to demonstrate fitness equipment for customers

Nice To Haves

Bachelors Degree in Business Administration or related field is preferred; however, extensive experience in retail or business to business/business to consumer sales industry may substitute.
1 year of experience as a Fitness Consultant at Johnson Fitness & Wellness is desired preferred

Responsibilities

Work closely with customers in a consultative sales process to ensure the customer needs are met and that customer relationships are positive, productive, and profitable. Must be willing and able to demonstrate products for customers.
Ensure the quality servicing of customers by personal involvement and intelligent solutions
Maintain strong customer relationships and make recommendations for attracting new customers
Identify quality, timeliness, or perceived value problems reported by customers, as well as requests for new products and services
Readily respond to customer complaints and comments in a manner which resolves the issue while maintaining company guidelines
Assist customers with in-store pick up to safely disassemble and transport merchandise to customer vehicles
Ensure that in-store merchandising is effective, appealing and keeping with company standards
Keep store inventory and products properly labeled, tagged and priced
Properly record, track and secure inventory during assigned shifts including participation in monthly store inventory cycle counts
Perform all closing responsibilities and duties per policies and procedures
Ensure that all cash, check, credit card and financing transactions are properly recorded, reconciled and deposited in compliance with company procedures
Ensure that proper image is portrayed through maintenance and upkeep of the building and grounds. Which include cleanliness of the store in ensuring garbage is removed, floors are vacuumed/cleaned, and signage is presentable and in working order
Develop a solid understanding of the merchandise offered by the store and the benefits by studying manuals, literature, videos, and other available sources of information
Keep the District Sales Manager and Store Manager informed as to all pertinent factors affecting the assigned responsibilities
Monitor sales results for potential improvements and variances from plan and takes appropriate actions
Monitor competitive activity in the market and identify new competition and/or changes in competitor’s activities
Stay current on industry trends
Make sure that the purchase of any used equipment is prudent and the company’s best interest
Ensure adequate staffing coverage of the store during all hours of operation
Make recommendations as to the most effective store layout possible
Coordinate store’s sales promotion activities and campaigns, in concert with District Sales Manager and Marketing
Delegate responsibilities to store employees to ensure they understand their tasks and roles
Communicate any personnel issues to the District Sales Manager
Perform other duties as assigned by Management