Retail Store Manager

Kendra Scott•San Jose, CA

18d•$35 - $41•Onsite

About The Position

As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

Nice To Haves

Bachelor’s degree or equivalent work experience
Passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Led functional teams in a retail management role previously
Can multi-task and have attention to detail; priority-setting and time management are your strong suits.
Lead and develop teams and define success as having a significant impact on other’s careers
Excellent communication and conflict management skills.
Business acumen is a part of your everyday language and analyze reporting to drive sales
Flexible availability - you're available to work when the guest shops!
Strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Strive to create a customer centric environment through a “customer is our boss” mentality.
Believe in and teach the WOW Service Principles to build strong guest connects with a goal of making a difference in every customer’s day!
Drive sales by maximizing overall store productivity and building guest loyalty through WOW experiences.
Create, manage, and own your store's business plan.
Recruit, hire, and retain a high-performing team!
Increase brand awareness by building strong relationships.
Build unique connections with guests and organizations that further business growth and philanthropic goals.
Acquire new customers through traffic driving efforts that increase brands impact.
Advocate for your team's growth and development.
Explain, teach, and inspire daily!
Focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement.
Cultivate people and watch them flourish into their best selves!
Gain the confidence and trust of others through honesty and authenticity.
Demonstrate integrity when making decisions.
Ensure audit and shrink results meet Asset Protection Standards.
Follow Kendra Scott policies and procedures.
Articulate a clear and compelling message and provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews.
Actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
Find ways to thrive no matter what area of the business you are supporting.
Draw on experiences and apply those learnings to a variety of situations.
Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose.
Prioritize building partnerships through idea sharing, valuing other’s interests, and celebrating contributions to create mutual accountability, trust, and commitment.
Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Overcome fear to do the right thing.
Find ways to champion ideas, positions, and others.
Take responsibility and have a “do what I say I’m going to do” mentality.
Be answerable for your own actions and the actions of those you lead.
Rely on a mixture of analysis, wisdom, experience, and judgment to guide you.
Know good decisions are reached through a balance of speed and quality.
Know when to move ahead and act even when information is incomplete.