Bilingual Retail Store Manager I (65312)

Mobilelink USA LLC•Abilene, TX

10d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned store. The role oversees sales achievement, customer service results, operational standards, and inventory, while leading the team and managing company programs and processes. The RSM drives performance through leadership, coaching, employee development, and execution of sales, service, and customer-experience initiatives. The position may also require participation in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities support customer acquisition, brand awareness, and business growth, and may involve engaging customers, representing products and services, distributing marketing materials, and helping set up or break down events.

Requirements

Fluent in English and Spanish.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales, service, customer experience, operations, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop store employees, creating an environment where they can succeed.
Deliver an exceptional customer experience.
Explain the compensation plan to employees and help them understand how to maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.