Retail Store (M-Porium) Manager

Multnomah Athletic Club•Portland, OR

11d•Onsite

About The Position

The Multnomah Athletic Club (MAC) is seeking a Retail Manager to join our club's Engagement team. The Retail Manager is responsible for the overall strategy, operation, and performance of the Club’s primary retail operations, including the M‑Porium and related retail initiatives that support member programs and the MAC lifestyle. The Retail Manager develops a curated merchandise assortment aligned with member activities across athletics, wellness, and Club identity while maintaining strong fiscal discipline, healthy inventory turns, and profitable margins. This role partners closely with Club leadership and program areas to ensure retail supports major programs, team activities, seasonal demand, and evolving member needs.

Requirements

Associate degree in retail management or related field preferred (or equivalent experience)
5+ years of progressive retail experience, including at least 2 years in a leadership role
2+ years of merchandise buying experience, preferably in apparel or soft goods
Experience managing budgets, inventory, and staff in a customer-facing environment
Proficiency with POS systems, inventory tools, and business applications

Responsibilities

Deliver Exceptional Member Experience: Ensure retail operations support the Club’s hospitality culture and overall member experience. Establish proactive service standards for engaging members and guests. Maintain a welcoming retail environment aligned with Club design and service standards.
Lead Financial Performance: Develop and manage the annual departmental budget (sales, COGS, labor, expenses, profit). Monitor daily and monthly performance; analyze variances and implement corrective actions. Establish pricing strategies and manage markdowns to meet financial and inventory goals. Approve invoices, manage accounts payable processes, and submit purchase orders. Oversee POS operations, including discrepancies, refunds, and system corrections.
Drive Buying & Merchandising Strategy: Develop and execute buying plans aligned with sales goals and seasonal needs. Select merchandise that reflects member preferences and Club brand standards. Partner with programs to create merchandise tied to teams and initiatives. Oversee visual merchandising and promotional displays to drive sales. Collaborate with Communications to execute an annual promotional plan. Build and manage strong vendor relationships, including negotiating terms and resolving issues.
Manage Inventory Effectively: Use sales and inventory data to optimize replenishment and minimize excess stock. Reconcile monthly inventory and ensure timely, accurate reporting. Conduct physical inventories and cycle counts; resolve discrepancies. Monitor shrink and implement loss prevention strategies.
Lead and Develop the Team: Recruit, interview, and build a professional, service-oriented retail team. Provide onboarding, training, coaching, and performance feedback. Ensure proper staffing coverage for service and security needs. Review and approve timekeeping in alignment with payroll procedures.
Support Operations: Work on the sales floor as needed to support members and model service behaviors. Review and approve branded merchandise designs. Order retail supplies, fixtures, and materials. Perform other duties as assigned.