Retail Store Manager

Kendra Scott•Boca Raton, FL

1d•Onsite

About The Position

As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Bachelor’s degree or equivalent work experience
Passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Previous experience leading functional teams in a retail management role
Ability to multi-task and have attention to detail; priority-setting and time management are strong suits
Ability to lead and develop teams and define success as having a significant impact on other’s careers
Excellent communication and conflict management skills
Business acumen and ability to analyze reporting to drive sales
Flexible availability - available to work when the guest shops!
Strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness

Nice To Haves

Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Create a customer-centric environment through a “customer is our boss” mentality and teach the WOW Service Principles to build strong guest connects.
Drive sales by maximizing overall store productivity and building guest loyalty through WOW experiences.
Create, manage, and own the store's business plan.
Recruit, hire, and retain a high-performing team.
Increase brand awareness by building strong relationships with guests and organizations.
Acquire new customers through traffic driving efforts.
Advocate for the team's growth and development through daily teaching and inspiration.
Focus on building skill and capability of team members to increase internal opportunities, retention, and organizational advancement.
Ensure audit and shrink results meet Asset Protection Standards.
Follow Kendra Scott policies and procedures.
Articulate a clear and compelling message and provide consistent feedback through coaching, touchbases, development plans, and performance reviews.
Actively listen to learn and encourage open expression of diverse opinions and ideas.
Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Champion ideas, positions, and others, and care personally about people while challenging them directly to achieve greatness.
Take responsibility for own actions and the actions of those led, instilling confidence and earning respect.
Make good decisions through a balance of speed and quality, even when information is incomplete.