Retail Store Manager

Fitz Fish Ponds•Upper Saddle River, NJ

10d•$60,000

About The Position

As a Retail Store Manager, you will be responsible for the daily operations of the store, including employee management, driving sales, and providing outstanding customer service to our clients. You will play a key role in overseeing the store budget, inventory, merchandising, order fulfillment, projects, and events, while also cultivating a creative and collaborative atmosphere that embodies our dedication to customer success.

Requirements

3-4 years of experience in Retail Store Management or similar industry - Required
3-4 years of experience managing and leading a team of associates - Required
Extraordinary interpersonal and communication skills, both verbal and written
Ability to carry out job responsibilities in a high-volume, fast-paced setting
Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs
High School Diploma, GED or equivalent - Required
Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required

Nice To Haves

Heavy machinery operation experience - A Plus!
Familiarity with ponds, aquariums, aquatic plants or fish - a plus!

Responsibilities

Oversee the training process for new employees, focusing on FFP culture, product knowledge, sales techniques, and various associate responsibilities. Ensure that all team members are held accountable for their individual KPIs and objectives.
Develop staff by enhancing their knowledge and offering opportunities for ongoing growth; establish succession plans to prepare associates for future promotions.
Ensure payroll alignment by managing store schedules, overseeing labor costs, and adjusting to business conditions according to weekly, monthly, and quarterly sales. Plan payroll and scheduling based on store traffic to guarantee that the team is adequately staffed to assist customers effectively.
Establish an effective inventory management process by utilizing our POS and company software system. This includes executing essential business directives like price adjustments and ticketing procedures. To ensure loss prevention, focus on training associates, overseeing daily store activities, and ensuring that company policies are adhered to at all times.
Uphold the store's visual standards in alignment with the company's culture and creative vision, ensuring that product displays are consistent with other locations. Take the lead in making decisions regarding visual merchandising strategies, tailored to the layout and specific requirements of the store.
Responsible for maintaining appropriate product levels in both the greenhouse and on the sales floor by strategically planning and managing floor replenishment.
Analyze sales figures, interpret trends, and forecast future sales to manage all controllable costs and keep operations profitable.
Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships. Service multiple customers at a time, multi-task and/or handle projects simultaneously.
Tasked in assisting in the cleaning and upkeep of the koi fish, plants, green houses, store tanks while ensuring the overall property is well-kept at all times. Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting.
Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected.
Perform any other duties and responsibilities as needed.