Retail Store Manager

Kendra Scott•Annapolis, MD

1d•Onsite

About The Position

As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott’s purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift

Nice To Haves

Bachelor’s degree or equivalent work experience
Passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Previous experience leading functional teams in a retail management role
Ability to multi-task with attention to detail; strong priority-setting and time management skills
Experience leading and developing teams with a focus on impacting others' careers
Excellent communication and conflict management skills
Strong business acumen and ability to analyze reporting to drive sales
Flexible availability to work when the guest shops, including evenings, weekends, and holidays
Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Create a customer-centric environment through a “customer is our boss” mentality and teach the WOW Service Principles to build strong guest connects.
Drive sales by maximizing overall store productivity and building guest loyalty through WOW experiences.
Create, manage, and own the store's business plan.
Recruit, hire, and retain a high-performing team.
Increase brand awareness by building strong relationships with guests and organizations.
Acquire new customers through traffic driving efforts.
Advocate for the team's growth and development through coaching, teaching, and inspiring.
Focus on building skill and capability of those led to increase internal opportunities, retention, and organizational advancement.
Instill trust through honesty, authenticity, and integrity.
Ensure audit and shrink results meet Asset Protection Standards.
Follow Kendra Scott policies and procedures.
Communicate effectively by articulating a clear and compelling message and providing consistent feedback.
Actively listen to learn and encourage open expression of diverse opinions and ideas.
Find ways to thrive and be curious and flexible, learning from the past and trying new things.
Champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge.
Prioritize building partnerships through idea sharing, valuing other’s interests, and celebrating contributions.
Analyze reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Display courage by overcoming fear to do the right thing, championing ideas, positions, and others.
Care personally about people and challenge them directly to achieve greatness.
Take responsibility and have a “do what I say I’m going to do” mentality.
Be answerable for own actions and the actions of those led.
Make good decisions by relying on analysis, wisdom, experience, and judgment.
Balance speed and quality in decision-making, knowing when to move ahead even with incomplete information.