Retail Store Manager
About The Position
Every great team is led by an inspired and passionate leader. As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own. You’ll learn how to run a second-hand business– you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.
Requirements
- Prior experience in retail management as a Lead Manager managing a team of 15+ employees (2 years+)
- Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
- Must be able to work a minimum of 40 hours per week.
- Must be authorized to work in the United States.
Nice To Haves
- Hands-on. The ideal Crossroads manager loves being on the sales floor to motivate, coach, and help their team succeed!
- A Talent Scout. You are able to recognize, draw in, and motivate talented individuals to your team.
- Emotionally Intelligent. You would describe yourself as resilient, a great communicator, and exceptional at team-building.
- Authentic. You are your unique self! You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity, and authenticity.
- Fashion-focused. You eat, breathe, and sleep style. Fashion is life.
- Adaptable. You feel comfortable adjusting to changing circumstances and encourage your teammates to do the same. We problem-solve together!
- People-first. You are energized by people. You radiate kindness and positivity! You understand your impact and are someone who uplifts others.
- A Trainer. You enjoy explaining how things work and have patience when teaching others.
- Business-minded. You’ll develop business strategies to grow your customer base, increase store traffic and optimize sales.
Responsibilities
- Oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities.
- Create an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
- Learn how to run a second-hand business, embodying an entrepreneurial spirit.
- Engage with customers, lead by example greeting each customer with a smile and welcome them to our store.
- Create a welcoming, fun, and inclusive environment to shop and work in.
- Prioritize and delegate tasks to ensure the store runs efficiently.
- Guide the team to help customers learn how the store works and try selling.
- Mentor and coach team members in developing their skills using training tools and growth plans.
- Maintain clear and consistent communication with your manager.
- Find creative ways to enhance customer experience, employee engagement and overall store performance.
- Act with integrity in words and actions.
- Embody core values of service, inclusion, and education.
- Show up to work on time and ready to go.
- Support the team and customer as needed, understanding that needs change and evolve throughout the day.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Mental health day
- Sick PTO
- Medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
- Vacation time
- Set schedule with Sundays and Mondays off
- 6 paid holidays per year
- Flexible scheduling
- 401(k) matching up to 6%
- Roth and traditional 401(k)
- Quarterly bonus based on performance
- Generous discount on all merchandise
- Clear pay ranges and advertised pay for positions
- Earned Wage Access through partner app ZayZoon
- Commuter Benefits contribution and match
- Travel twice a year to meet with peers in-person
- Clear paths for growth and ongoing professional development
- Opportunities to bond with your team
- Training programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
