Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Van Wert, OH

25d

About The Position

The Retail Store Manager oversees the operations of a retail location, including staff, inventory, finances, and customer service. The role involves leading and developing employees, driving sales, managing daily store operations, and maintaining company standards. The ideal candidate has retail management experience and an interest in the tobacco industry.

Most business hours are spent on the sales floor greeting customers, coaching employees, and running the business. The manager works over 40 hours per week and must be available for nights, weekends, and holidays. Shifts may sometimes last 12 hours.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Availability to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Build the team’s product knowledge and selling skills to support sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employee compliance.
• Identify and implement changes to improve productivity.
• Set performance expectations and ensure employees are trained in sales, customer service, and store operations.
• Communicate priorities and sales-driving information to employees.
• Maintain a clean and safe environment by following health and sanitation procedures.
• Manage inventory levels, product ordering, and store stocking.
• Maintain knowledge of products, launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop and follow through on plans to maximize sales and achieve consistent performance.
• Partner with the District Manager to address performance opportunities and manage issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiency.
• Monitor and analyze sales and financial data to inform business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date on industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.
• Merit increase bi-annually.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED