Retail Store Manager (Downtown #26)

Goodwill Industries•Wichita, KS

6d•Onsite

About The Position

To manage and operate a Goodwill Retail store. To fulfill Goodwill’s mission statement. This role plays a key role in furthering our vision and mission in our retail area.

Requirements

High school education, two years of college or the equivalent.
Three to five years upper management experience
Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations.
Must be a person with excellent character references and a well-developed sense of responsibility.
A valid driver’s license and insurability is required.
Must have a telephone and maintain it in operating order within the telephone company's maintenance capabilities.
Must pass/complete background check.
Must be bondable.

Nice To Haves

Delegation
Customer Service
Motivating People
Ethics and Trust
Written Communications
Oral Communications
Creditability
Customer Service
Integrity
Job Knowledge
Computer Skills
Math Skills
Leadership
Adaptability
Product Knowledge
Managing People
Planning and Organization Skills
Accuracy
Team Builder
Goal Orientated
Mentor
Performance Coaching
Cash Handling
Inter-Personal Skills
Hiring and Training
Safety and Security

Responsibilities

Manage and operate a Goodwill Retail store.
Fulfill Goodwill’s mission statement.
Supervise workers in various personnel groups engaged in operating a retail store.
Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals.
Demonstrate a positive role model.
Display commitment and involvement towards Goodwill's mission.
Serves as Hiring Manager.
Completes employee work schedules, evaluations, ADP and handles customer complaints.
Oversee store operations including inventory, warehouse and stock rotation.
Performs all administrative and clerical details associated with store operation and orders supplies as needed.
Provides supervision for all associates, trains employees and follows cash handling procedures.
Must complete employees' work schedules.
Must complete employee evaluations as needed.
Counsel, hire, terminate, and train employees.
Responsible for maintaining ADP.
Maintains store premises and grounds in a clean, neat condition.
Reports need repairs and recommend replacements as necessary.
Assures that the appearance of the store and premises is creditable at all times.
Holds fire drills, tornado drills, and instructs workers in fire prevention and safety practices.
Supervises the sales force and processing areas where applicable.
Sell merchandise as time permits.
Attends to and satisfy customers’ needs.
Handles customer complaints in a fair and impartial manner, coordinating as necessary.
Promotes special events.
Keeps new merchandise area stocked, inventoried, and marked.
Checks condition and placement of stock in a clean, neat, and orderly condition.
Rotates stock and marks down prices in accordance with store procedure.
Suggests and maintains displays and prepares and places signs in sales areas and windows.
Trains and supervises store personnel in sales techniques.
Holds monthly sales meetings and assemblies for training, morale purposes, and for relation information about the organization and the overall Goodwill program.
Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
Safeguards the premises and material under his or her care at all times.
Seeks to reduce the possibility of pilferage or burglary.
Constantly watches for fire hazards and unsafe conditions.
Maintain records of store operations as required.
Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices.
Make recommendations to District Manager and Vice President of Operations/Sales.
Must be able to count all monies of deposits for store operations.
Must be able to make bank deposits with your own transportation daily.
Must be able to work Saturday and Sunday.
Greets customers.
When working with monies, safe and monies must be locked up at all times.
Adhere to all ethical standards and confidentiality of records.
Adhere to all safety policies and reports violations.
Support mission statement and activities of other departments.
Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.
May supervise solicitors and pick-up orders, including routing as authorized.
Responsible for safety and well-being for all employees and clients.
Must work at least two nights per week.
Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
Must approve all hours worked and enter vacation, sick leave etc. in a timely manner for the employees at my location.
Other duties as assigned.
Follows program plan in work assignments.
Trains them in overall store operation.
Represents management to them.
Advises and counsels them as required.
Is fair and impartial in his/her relations with them.
Is uniformly courteous to them.
Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective.
Uses good judgment and does not hesitate to take responsibility.
Stresses courtesy and enthusiasm to the public by all store workers.
Keeps him/her informed of significant events.
Recommends changes in policies and procedures based on store operations.
Is particularly sensitive to management requests and adheres to deadlines and due dates.

Benefits

Medical and Prescription Plan - available first of month following employment
Paytient Medical Assistance Plan - available first of month following employment
Dental Plan with Ortho Option - available first of month following employment
Vision Care Plan - available first of month following employment
Flexible Spending Accounts - available first of month following employment
Group Life and AD&D - available first of month following employment
401(k) Plan - available first of month following 90-days employment
Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
Paid Volunteer Time Off - 8 hours per year
Paid Holidays
Accident and Critical Illness
Employee Assistance Program
Employee Referral Bonus
Tuition Reimbursement Program
20% Discount at Goodwill Industries of Kansas Stores