Retail Store Manager ST. CLOUD | Old Canoe Creek Rd $500 sign on bonus

Arch Telecom•Saint Cloud, FL

5d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom is seeking a Retail Store Manager to lead a retail team at its St. Cloud, Florida store. The manager serves as a brand ambassador, builds team energy and enthusiasm around wireless products and services, and prioritizes customers in a fast-paced retail environment. The role focuses on forming strong customer relationships, understanding individual needs, and educating customers through demonstrations and personalized recommendations. The manager oversees store functions including sales, inventory, and implementation of store programs and initiatives. They lead by example in meeting sales goals, delivering attentive and empathetic service, and using digital tools to support customer interactions, onboarding, and device or account troubleshooting. The manager also completes relevant training and partners with employees across business and customer service channels to resolve issues, identify small-business leads, and support a shared customer experience. This is a full-time role requiring 45 hours of availability. The listed salary range is $60,000–$120,000 per year, with commission, and the posting offers a $500 sign-on bonus.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Ability to share best practices and provide customer service and issue resolution.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead and motivate the retail team, demonstrating best practices while serving customers and resolving issues.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of wireless technology.
Meet or exceed store sales goals and oversee store operations, including sales, inventory, and implementation of programs and initiatives.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards for store service and sales, responding to customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Develop strong peer relationships and shared accountability for company success.