RedLion Retail Store Manager - College Station

RedLion Mobile • College Station, TX

4d • Onsite

About The Position

Join one of the fastest-growing telecommunications companies in the country. We’re hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences. This role is ideal for retail leaders who thrive in fast-paced, high-volume environments. You’ll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs. We are a rapidly expanding branded partner for Optimum – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across multiple states. You'll work in our retail stores, helping residential customers connect with the essential services above.

Requirements

• 3–5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success using performance metrics to manage retail performance.
• Experience handling customer escalations and resolving service issues.
• Experience coaching a team on customer interactions.
• Experience working directly with retail telecom customers.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35-mile radius.
• Eligibility to work in the United States.
• High school diploma or GED.

Nice To Haves

• Experience driving sales in a retail environment and leading high-performing retail teams is a plus.
• An Associate or Bachelor’s degree is a plus.
• Proficiency with Microsoft Office is a plus.
• Fluency in Spanish is a plus.

Responsibilities

• Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Upsell and cross-sell products to maximize sales opportunities.
• Analyze performance data, identify trends and gaps, and act on growth opportunities.
• Partner with marketing on local events, promotions, and seasonal campaigns.
• Recruit, hire, train, and develop a high-performing sales team.
• Build a collaborative, accountable, performance-driven culture focused on recognition and results.
• Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally.
• Keep the team current on products, promotions, technology updates, and company expectations.
• Ensure the team stays up to date on current products, promotions, and technology updates.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid training and onboarding
• Paid vacation, sick time, and personal days
• Internal promotions & advancement opportunities
• Employee-exclusive growth & rewards programs
• Milestone Program – Recognition and rewards at every stage of your leadership journey.
• Winners Circle – Annual all-expenses-paid trip for top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED