Retail Store Manager

Michaels•Lakeland, FL

1d•Onsite

About The Position

Store Managers are primarily responsible for managerial work, which includes leading and managing a team, ensuring accountability for customer experience and desired results, preparing the store and team to deliver Customer Brand Promises, and planning and communicating store workload activities and KPIs within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves.

Requirements

Retail management leadership experience

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
Lead the execution of our customer brand promises
Implement and lead the shrink and safety programs to deliver goals
Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers
Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Serve as Manager on Duty (MOD)
Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production
Other duties as assigned