Retail Store Manager - ZWILLING Brand Shop | Ala Moana Center
About The Position
ZWILLING J.A. Henckels is a global leader in premium kitchen products, offering an extensive collection of world-class cutlery, cookware, flatware, glassware, and kitchen tools. Renowned for exceptional quality, innovation, and craftsmanship, ZWILLING has been inspiring culinary enthusiasts and professionals for generations. We are seeking a passionate and results-driven Retail Store Manager to lead our ZWILLING Brand Shop at Ala Moana Center in Honolulu, Hawaii. This is an exciting opportunity for an experienced retail leader who thrives on building high-performing teams, delivering extraordinary customer experiences, and driving business results. As Store Manager, you will serve as the face of the ZWILLING brand in your community, leading daily operations, developing talent, and creating an environment that reflects our commitment to excellence. If you are an energetic leader with a passion for premium products, customer engagement, and team development, we invite you to join our growing organization.
Requirements
- Minimum of 3 years of retail management experience with demonstrated success in driving sales and developing teams.
- Strong leadership, coaching, and employee development skills.
- Proven ability to analyze business performance and implement action plans.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency with Microsoft Office, including Word, Outlook, and Excel.
- Ability to stand and walk for extended periods.
- Ability to lift and move merchandise weighing 35 pounds or more.
- Comfortable using ladders and performing general retail operational tasks.
- Authorized to work in the United States. Sponsorship is not available for this position.
Nice To Haves
- Associate's or Bachelor's degree.
- Experience in specialty, lifestyle, premium, luxury, or home goods retail.
- Passion for cooking, culinary products, and premium consumer brands.
Responsibilities
- Recruit, hire, train, and retain top retail talent.
- Foster a culture of accountability, collaboration, and exceptional customer service.
- Coach and develop associates through ongoing feedback, mentorship, and performance management.
- Ensure all team members are knowledgeable about ZWILLING products and sales strategies.
- Create a positive, inclusive, and engaging workplace environment.
- Achieve and exceed sales goals while maximizing store profitability.
- Analyze sales trends, business metrics, and operational performance to identify opportunities for growth.
- Develop and implement strategies to drive traffic, conversion, units per transaction, and overall sales performance.
- Manage labor scheduling and operational expenses effectively.
- Oversee all aspects of daily store operations.
- Maintain outstanding visual merchandising, cleanliness, and safety standards.
- Ensure inventory accuracy and adherence to company policies and procedures.
- Create a welcoming environment that provides a seamless customer experience.
- Deliver a best-in-class customer experience that reflects ZWILLING's premium brand standards.
- Build meaningful relationships with customers and the local community.
- Support and execute in-store events, product demonstrations, and community outreach initiatives.
- Partner with corporate leadership to drive local marketing efforts and brand awareness.
Benefits
- Competitive compensation package including a base salary of $65,000 - $75,000 annually, based on experience, plus bonus potential
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Generous employee discount
- Paid vacation and sick time
- Career growth opportunities with a global organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
