Retail Store Manager

FASHIONPHILE•Palo Alto, CA

23d•$77,000 - $83,000•Onsite

About The Position

FASHIONPHILE is revolutionizing the ultra-luxury fashion experience by creating a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. We are looking for a Store Manager for our brand new Palo Alto, CA location! In this role, you will be the direct leader of the local store staff, ensuring day-to-day direct supervision, mentoring, driving sales, along with operations. Responsibilities include: Maintain and consistently seek ways to improve on operating an efficient and high-functioning store, ensuring that the team is meeting a high standard of client service while driving sales. Support day-to-day operations of the store, including client interaction, procurement, and cross-departmental support whenever needed. Recruit, hire, train, and retain staff through standardized interviews, upskilling/ cross-training, and performance management. Influence the team to be a results-driven environment where they feel supported to accomplish sales goals. Become a subject matter expert on all areas of the business to support knowledge sharing and innovative ideas for growth.

Requirements

2+ years of experience effectively leading employees in a retail environment
Ability to learn and be coached as a new leader (recruiting, performance management, goal setting for self and team)
A true passion for helping high-end clients through an elevated and professional approach
Knowledge of high-end luxury products and accessories
Highly organized with focus on execution, problem-solving and improving processes
Ability to think critically and adapt quickly in a flexible environment

Responsibilities

Maintain and consistently seek ways to improve on operating an efficient and high-functioning store, ensuring that the team is meeting a high standard of client service while driving sales.
Support day-to-day operations of the store, including client interaction, procurement, and cross-departmental support whenever needed.
Recruit, hire, train, and retain staff through standardized interviews, upskilling/ cross-training, and performance management.
Influence the team to be a results-driven environment where they feel supported to accomplish sales goals.
Become a subject matter expert on all areas of the business to support knowledge sharing and innovative ideas for growth.