Retail Store Manager

Circle K Stores•New Albany, MS

24d•Onsite

About The Position

The Retail Store Manager is responsible for overseeing all aspects of store operations, including staff management, customer service, inventory control, financial analysis, and maintaining company standards. This role requires strong leadership, organizational, and communication skills to ensure the store operates efficiently and profitably while providing excellent customer service and maintaining a positive public image.

Requirements

High School diploma or GED preferred.
Experience in retail sales preferred.
Experience to perform the essential duties, responsibilities and working in the conditions described.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
Ability to supervise and manage the functions listed in the CSR and ASM job description.
Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
Ability to communicate (orally and in writing) in English.

Responsibilities

Recruit, hire, and train employees, ensuring excellent customer service.
Develop, manage, and assign tasks to ensure the site is clean, stocked, organized, and well-kept.
Maintain a professional and supportive image.
Schedule employees to maximize customer service and maintain site image.
Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop positive relationships with suppliers.
Promote excellent service and resolve customer complaints professionally.
Promote a safe, positive public image within the community.
Prepare and deliver timely performance appraisals with feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure effective communication with all employees.
Establish regular communication meetings with employees and the Market Manager.
Evaluate and develop action plans to meet site objectives.
Organize and maintain all site files and manuals.
Ensure accurate and timely completion of all required reports.
Manage merchandise stocking, display, and pricing.
Ensure employment-related posters and signs are accessible.
Analyze daily sales and expense information to maximize sales and profits.
Budget and forecast P&L lines, manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform financial analysis to maximize sales and net profits.
Work outdoors as needed for tasks like cleaning parking lots, gas pumps, and taking out garbage.
Work in occasional cold temperature extremes in walk-in coolers/freezers.
Work with a minimum of direction and supervision.
Act as an effective manager, supervisor, and leader at all times.