Retail Store Manager
Goodwill of Western New York•Buffalo, NY
•$62,354 - $72,000•Onsite
About The Position
As a Store Manager, you’ll take full ownership of store performance by balancing people leadership, operations, financial results, and mission impact. You’ll lead with purpose while developing talent and driving results in a fast-paced retail environment. This role offers full ownership of store performance and team leadership, meaningful, mission-driven work that matters, strong partnership with senior retail leadership, and competitive pay, bonus eligibility, and growth opportunity.
Requirements
- 5+ years of retail management experience
- Reliable vehicle and valid NYS driver’s license (local travel required)
- Strong verbal and written communication skills
- Proven ability to lead teams, manage performance, and drive results
- Proficiency with Microsoft Office or similar systems
- A passion for service, leadership, and continuous improvement
Nice To Haves
- Bachelor's or Associate’s degree in Business or related field preferred (or equivalent experience)
Responsibilities
- Own all aspects of store operations including production, sales, customer service, and team development
- Develop and execute daily, monthly, quarterly, and annual operating plans to achieve budget and performance goals
- Build, lead, and inspire a high-performing team including Assistant Store Manager(s), Cashiers, Production Teams, and Donation Attendants
- Interview, hire, onboard, train, coach, and develop team members at all levels
- Oversee scheduling and staffing to support store volume, special events, and peak times
- Lead performance management including coaching, corrective action, performance improvement plans, and evaluations
- Monitor inventory and donation levels; partner with the warehouse to meet sales and production targets
- Partner with Human Resources, Safety, Loss Prevention, Finance, Marketing, and other support teams to meet business goals and ensure compliance
- Confirm daily sales reports, cash handling, deposits, and required reporting
- Resolve customer concerns while building long-term, positive community relationships
- Ensure the store is clean, organized, welcoming, and visually appealing at all times
- Play a key role in driving company culture, change initiatives, and continuous improvement
Benefits
- Performance-based bonus eligibility
- Regular pay and benefit reviews to remain competitive
- Ongoing leadership development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
