Retail Store Manager

Framebridge•Hoboken, NJ

26d•$70,000 - $75,000•Onsite

About The Position

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. We're seeking a Store Manager who will set the standard for exceptional customer service and represent the Framebridge brand in our Hoboken retail store. This role leads a high-performing team while driving operational excellence and delivering on our 100% happiness guarantee. This role reports to the District Manager.

Requirements

A minimum of 3 years of experience as a Store Manager in a customer-facing retail, sales, or hospitality setting
Demonstrated leadership ability and a genuine excitement for building, developing, and coaching high-performing teams
Engaging personality and strong interpersonal, communication, and relationship-building skills
Strong analytical and problem-solving skills with a track record of delivering positive business results
Passion for design and an eagerness to work in a creative, customer-first environment
Adaptable and comfortable working a flexible schedule, including evenings and weekends, to meet the needs of the business

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand on the sales floor every day
Recruit, interview, hire, onboard, and train great retail team members to build a store team that reflects our values
Develop, execute, and continuously improve operational activities to ensure customer experience and financial goals are met
Collaborate with the manufacturing facility to ensure seamless omni-channel operations
Demonstrate deep product knowledge and design advice to customers, and coach retail team members to do the same
Coordinate in-store events with the Framebridge marketing team to drive community engagement
Answer questions and troubleshoot issues using sound judgment, and identify opportunities to innovate and improve the retail experience